Politique de remboursement

Returns and refunds are not accepted for orders where the product is received in good condition. Once an order has been confirmed and shipped, it cannot be returned or refunded due to a change of mind, personal preference, incorrect size selection, or any other personal reason.

Defective or Damaged Products

If you receive a product that is defective, damaged, or has a manufacturing issue, please contact us within 48 hours of receiving your order at:

mohamedamineelbergui02@gmail.com

To help us review your claim, please provide a clear description of the issue along with photos or videos showing the defect or damage.

Once the issue has been reviewed and confirmed, we will process a full refund for the affected product. The refund will be issued to the original payment method used for the purchase.

If the reported issue does not meet the conditions outlined above, the refund request may be declined.

Non-Refundable Situations

Refunds will not be provided in the following situations:

The product is received in good condition and has no defect or damage.
The customer changes their mind after placing the order.
The product no longer matches the customer's personal preferences.
The product has been worn, used, modified, or damaged after delivery.
The issue is reported more than 48 hours after the order was received.
The issue resulted from improper use, handling, or maintenance of the product.

Exchanges

We do not offer standard product exchanges. However, if your product is confirmed to be defective or damaged upon delivery, we will review your case and provide an appropriate solution.