Politique d’expédition

I JUST PLACED AN ORDER. WHEN WILL IT SHIP?

Please allow 3–7 business days for processing and production before your order is shipped.

HOW LONG IS THE SHIPPING TIME?

  • Average shipping time: 2–5 business days.

Please note that certain circumstances beyond our control, such as natural disasters, holidays, severe weather, or carrier-related issues, may cause shipping delays.

While most orders arrive within the estimated timeframe, we cannot guarantee an exact delivery date. Any delays caused by the shipping carrier are the responsibility of the carrier.

CAN I CANCEL MY ORDER?

You may cancel your order within 24 hours of placing it, with no cancellation fee.

To request a cancellation, please contact us as soon as possible with the subject line “CANCEL.”

Once an order has been shipped, it can no longer be cancelled.

I ENTERED AN INCORRECT SHIPPING ADDRESS. WHAT SHOULD I DO?

If you entered an incorrect or incomplete address, please reply to your order confirmation email with the correct information and notify us immediately.

We can update the shipping address within 24 hours of the order being placed, provided that the order has not yet been shipped.

MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

We carefully package every order with protective materials. However, in rare cases, a package may arrive damaged due to handling during transit.

If your item arrives damaged, please contact us and provide:

  • Your order number

  • A clear photo of the damaged product

Once we receive the required information, we will be happy to arrange a free replacement.

I HAVE A QUESTION THAT WASN'T ANSWERED. CAN YOU HELP?

If your question has not been answered above, please feel free to contact us. Our customer service team will do its best to respond within 24 hours.